Return and Refund Policy

Effective Date: March 1, 2024

Your satisfaction is important to us. If you're not fully happy with your order, we're here to help.

1. Return Eligibility

• You may request a return within 5 days of receiving your order.

• Returned items must be unused, in original packaging, and in the same condition as received.

• To initiate a return, email us at connectbanha@gmail.com with your order number and reason for return.

2. Refund Process

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

3. Non-Returnable Items

• Certain items such as personalized or hygiene-related products may not be eligible for return.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us at connectbanha@gmail.com.

5. Return Shipping

• The customer is responsible for return shipping unless the product is damaged or incorrect.